Executive portfolio
Executive
Impact.
Selected examples of how I diagnose complex problems, build operating systems, develop leaders, and drive measurable outcomes.
Enterprise Transformation
Operating-model, analytics, and crisis-execution work at national and regional scale.
Enterprise Operating Model Transformation
Redesigned frontline roles and talent architecture to improve execution, clinical capacity, inventory ownership, and leadership readiness.
Patient Retention Strategy
Used measurable patient behaviors to build a retention model that became the enterprise standard during footprint optimization.
National COVID Vaccine Operations
Helped orchestrate national vaccine execution across care settings under extreme regulatory and workforce complexity.
Patient & Clinical Impact
Clinical quality and patient-centered systems that improve access, engagement, and outcomes.
Patient Adherence & Digital Engagement
Redesigned digital engagement workflows to improve text adoption, adherence, prescription pickup, and pharmacy efficiency.
Specialty Pharmacy & URAC
Led a six-month transformation that strengthened clinical standards and expanded specialty-pharmacy market access.
HIV Center of Excellence
Built a specialized HIV care model in underserved Boston communities and helped scale it to nearby pharmacies.
Breakthrough Health
A zero-to-one Hepatitis C navigation model built from risk identification through cure confirmation, with five patient cures produced through the pilot to date.
Building Leaders & Talent Systems
Repeatable systems for coaching, retention, succession, and professional growth.
Rural Pharmacist Retention
Improved engagement and reduced turnover through direct talent forums and a scalable stop/start/continue operating rhythm.
Situational Leadership at Enterprise Scale
Built a train-the-trainer model for enterprise leadership development and consistent coaching.
Pharmacist Pipeline Development
Created a targeted pharmacy-intern recruiting and development system instead of repeatedly competing for scarce talent.
Technician Certification & Retention
Expanded certification access and helped drive an almost 40% reduction in technician turnover.
Emerging Store Manager Pipeline
Used top-performing Store Managers to build the next generation of ready-now leaders.
Additional operational transformation
Loyalty utilization
Improved loyalty utilization in pilot stores through clearer frontline behavior expectations, measurement, and performance management.